This little nugget from Cliff Bostock of Creative Loafing got me thinking about how frustrating OpenTable.com can be. Don't get me wrong - I love OpenTable and use it quite often. I'd much rather click a few buttons on a website than pick up the phone and - gasp - call another human being!
What's going on here? OpenTable.com costs restaurants money. It's no big secret that restaurants don't make every table available on OpenTable. But are hot restaurants blocking out nearly all of their tables at peak hours, as one commenter suggested, in order to avoid paying for reservations? I can't say for sure, but it wouldn't shock me given the strain many restaurants are under these days. Either way, I love a good conspiracy theory!