Tuesday, April 26, 2011

Restaurant Fail: Crawfish Shack Seafood

When it comes to blogging, I try to subscribe to the old cliche, if you can't say something nice, don't say anything at all. But I make exceptions to that rule when a restaurant botches things beyond belief. So before I launch into my rant, let it be known that I'm merely sharing my personal experience, and I am sure on another night, it might have been perfectly lovely. Now on to the good (or bad!) stuff...

On Saturday, we were eager to use our Scoutmob at Crawfish Shack Seafood. The line was incredibly long, but it was a weekend and they had a 50% off deal on, so no surprises there. We waited our turn, to the tune of at least 20 minutes, and finally ordered our meal - oysters and fried seafood po' boys. We sat down in the charm-less dining area to await our food.

We had planned on a 7:40 showing of Water for Elephants (sweet and well worth seeing if that's your kind of thing), so we were on a schedule, but we arrived at 6:15 or so, so time shouldn't be a problem, right?

You know how sometimes you reach that point where you've been waiting so long for something that you can no longer even have a conversation other than "what the hell is taking so long?" Well, after some initial chit chat, we hit that point after about 20 minutes. I mean it's a fried food emporium, not Bacchanalia, what could possibly take so long? But still I can cut a place some slack. I know many restaurants are overwhelmed by the crowds that come with Scoutmobs.

But my slack cutting was seriously waning after another 20 minutes. At this point, we were risking missing the movie if we waited much longer. When we saw a table that arrived after us get their order of oysters, we knew something was wrong.

So we checked on our order, and you know what they said? "We lost your ticket." One hour, one used up scoutmob, $25, and nary a bite to show for it. How exactly does a restaurant take your order and take your money and then not feed you for it? Of course they were willing to start making our food at that point, but the damage was done.

We got our money back and went to our movie hungry, and I can assure you that despite their offer to "take care of us" next time, that I won't be going back any time soon, if ever. There are just too many great restaurants in town to bother with a place that was such a bust. I do at least appreciate that they were apologetic, but not feeding guests is a rather significant restaurant sin in my book.

Our post-movie visit to Grindhouse went little better - despite the fact that the kitchen was still technically open, they were "out of food." While I again can appreciate that they're getting huge crowds, this also strikes me as super lame. But we didn't have to wait an hour to hear that, so we left there disappointed by not as angry.

In the end, Ron Eyester's team at the Family Dog finally fed us at 11 pm. Not quite what I had in mind for the night but it worked out in the end. Duck quesadillas have a way of taking the edge off!

So I clearly can't speak to the food at the Crawfish Shack, but I can tell you that service if highly suspect and atmosphere is in Mr. AT's words, like a Long John Silver's that's not even trying. I'm sure if I hear from enough people that the food is great, that I'll forgive and forget. A good fried oyster can erase many of bad memory, but for now, I'm still irked and will be looking for my seafood fix elsewhere.

Crawfish Shack Seafood on Urbanspoon

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